Wednesday, March 29, 2023

Tag: support

GLI to share Integrated Compliance Solutions approach at iGB Live!

GLI share Integrated Compliance Solutions approach Chris Davies
Gaming Laboratories International (GLI) has confirmed that it will be attending iGB Live! (5-8 July, Amsterdam RAI) with a sharp focus on supporting start-ups and smaller businesses on every aspect of their compliance journey.

SOFTSWISS Managed Services: 2021 Overview

SOFTSWISS Managed Services 2021 Year results
In 2021, SOFTSWISS Managed Services finalised its structure and highlighted key results. As an important part of SOFTSWISS solutions offered to clients to support and maintain their brand, Managed Services has expanded the list of provided services. The statistics presented reflect the division's performance from January to December 2021.

SOFTSWISS Jackpot Aggregator Launches Multicurrency Support

SOFTSWISS Multicurrency support
The SOFTSWISS Jackpot Aggregator is expanding its functionality by adding multicurrency support. It will allow the Jackpot Aggregator clients to run jackpots in all currencies required in their operation.

SOFTSWISS First Line Support Team Shares Statistics of Q2 vs Q1

SOFTSWISS first line support stats
The SOFTSWISS First Line Support recently shared that the team processed more than 450,000 player requests (chats and tickets) in Q2. This provided an almost 20% increase in the number of resolved queries compared to the same number in Q1 2021.

SoftSwiss First Line Support team processed more than 1,250,000 players requests in 2020

SoftSwiss First line support Managed Services
SoftSwiss First Line Support team has recently shared its annual statistics, where the team revealed that in 2020 it processed more than 1,250,000 player requests, and made more than 877,000 cash outs.

SoftSwiss VIP and Retention team adds extra value to online casino clients

SoftSwiss Managed Services VIP & Retention
In 2020 SoftSwiss Managed Services department with the direct participation of VIP team enabled the increase of the average revenue per VIP player by 30%. Furthermore, the Retention team specialists produced more than 1,800 unique send- outs to retain players in the game, while the added value increased on average by 40% for SoftSwiss online casino clients.

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