Thursday, December 8, 2022

Tag: Managed Services

SOFTSWISS Managed Services: 2021 Overview

SOFTSWISS Managed Services 2021 Year results
In 2021, SOFTSWISS Managed Services finalised its structure and highlighted key results. As an important part of SOFTSWISS solutions offered to clients to support and maintain their brand, Managed Services has expanded the list of provided services. The statistics presented reflect the division's performance from January to December 2021.

The SOFTSWISS Group Crosses the 1000 Employee Mark

SOFTSWISS Group crosses 1000 employee mark
SOFTSWISS is proud to announce the expansion of its team to a total of over 1000 employees. The rapid growth and development of the company requires qualified professionals who can strengthen the brand’s position as a leader in iGaming. As a result, the SOFTSWISS family has doubled since the start of 2021.

EveryMatrix launches Managed Services

EveryMatrix launches Managed Services
EveryMatrix announces the official launch of its Managed Services unit. The new division was established earlier this year and is led by Tom Dyson.

SOFTSWISS First Line Support Team Shares Statistics of Q2 vs Q1

SOFTSWISS first line support stats
The SOFTSWISS First Line Support recently shared that the team processed more than 450,000 player requests (chats and tickets) in Q2. This provided an almost 20% increase in the number of resolved queries compared to the same number in Q1 2021.

BetConstruct Marks Betting Renaissance

BetConstruct Renaisance of sports
As the football season approaches with the UEFA and Copa América championships, software provider BetConstruct hones its complete sports betting offer to deliver outstanding experience to operators.

SoftSwiss Anti-fraud service resolves more than 70 players complaints worth 370,000+ euro in 9 months

SoftSwiss managed services anti fraud
SoftSwiss is proud to announce that its anti-fraud service provided over 70 resolved complaints with a total refund sum exceeding 370,000+ euro over a 9-month period starting from July 2020.

SoftSwiss First Line Support team processed more than 1,250,000 players requests in 2020

SoftSwiss First line support Managed Services
SoftSwiss First Line Support team has recently shared its annual statistics, where the team revealed that in 2020 it processed more than 1,250,000 player requests, and made more than 877,000 cash outs.

SoftSwiss VIP and Retention team adds extra value to online casino clients

SoftSwiss Managed Services VIP & Retention
In 2020 SoftSwiss Managed Services department with the direct participation of VIP team enabled the increase of the average revenue per VIP player by 30%. Furthermore, the Retention team specialists produced more than 1,800 unique send- outs to retain players in the game, while the added value increased on average by 40% for SoftSwiss online casino clients.

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