The UK Gambling Commission has updated its licensing conditions to better protect players and make gambling fairer.
The new changes to the licence conditions and codes of practice (LCCP) include more transparency for the funding for research, prevention and treatment; new standards on dispute resolution, and tighter requirements for identifying and interacting with at-risk players.
The changes have been “designed to make gambling fairer and safer for consumers and we expect gambling firms to meet their responsibilities in these areas,” said the GC’s executive director, Paul Hope.
In alternative dispute resolution (ADR) businesses will now be required to use only ADR providers who meet the Commission’s additional standards such as customer service, decision making and governance. These come into force on 31 October 2019 and make the role of an ADR provider clearer, improve consistency, and reassure consumers that a provider is independent of the gambling business.
Gambling firms will also be required to focus more on the outcomes of identifying and interacting with customers who may be at risk of or experiencing harms associated with gambling, as well as assessing the impact that a customer interaction has on an individual consumer.
Finally, from 1 January 2020, changes will be made that ensure funding for prevention and treatment is better targeted at delivering the National Strategy to Reduce Gambling Harms in Britain, by stipulating which bodies firms can contribute to – and crucially will “support greater transparency of the amounts contributed by gambling businesses over time.”